How we handle your details.

Refract (Refract Group) is a creative lab working between Sydney and New York. This notice covers this website, refract.group. For anything in it, write to hello@refract.group.

• When you write to us, on the contact page or in the contact box: your name, email and message, and anything else you add, such as your company, your city or how you heard about us. We use them to reply, and to work out how we can help.
• If you tick the box on the contact page, we may also email you occasionally about new work and writing (see “Emails from us”).
• When you introduce a team: your name and email, the name and company of the person you’re introducing, and their email and your note if you add them. We use them to follow up the introduction. Please only pass on someone’s details if you think they’d be happy to hear from us, and let them know you have.
• When you download a resource: your email, the file you chose and when. It tells us who is using what, and it doesn’t sign you up to anything.
• When you book a call: the booking calendar is Cal.com’s, and what you enter there, such as your name and email, goes to Cal.com and onto our calendar. If you’ve already typed your name and email into our message form, we pass them to the booking form so you don’t have to type them again.

We count visits with Vercel Web Analytics, which records the pages viewed, where visitors came from, their country and the kind of device and browser, without cookies. When an enquiry is sent, we also record which form and page it came from, never what you wrote.

Our host, Vercel, handles technical details such as your IP address to serve the site and keep it secure. Our forms hold your IP address for about a minute to stop repeated sending, and we don’t store it with your enquiry.

This site doesn’t set cookies of its own. If you open the booking calendar, Cal.com may set its own cookies.

A few services do part of the work for us:

• Neon stores enquiries and introductions in our database.
• Resend emails each new enquiry to our inbox.
• FormSubmit passes download requests on to our inbox.
• Cal.com runs call bookings.
• Vercel hosts the site and counts visits.

Some of them store or process data outside Australia, including in the United States. We don’t sell your details, and we don’t share them with anyone else unless the law requires it.

We only send you news about our work and writing if you’ve ticked the box on the contact page. Every one of those emails tells you how to unsubscribe, and you can also write to hello@refract.group to stop them.

We keep enquiries and introductions for as long as we need them to work with you and to keep proper business records.

You can ask to see what we hold about you, to correct it, or to have it deleted, unless the law says we have to keep it. Write to hello@refract.group.

Write to hello@refract.group and a person on the team will answer. If you’re not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au (opens in a new tab).

We’ll update this notice when what we collect, or who handles it, changes.