With a refreshed brand in place, Managed wanted the in-product experience – especially renter onboarding and wallet – to feel just as crisp. The brief: reduce friction at first use, give renters a clear “at-a-glance” home, align the interface to the new identity and extend that clarity into lifecycle communications.

• Renter onboarding – redesigned: A guided, step-based flow with clear progress, helper microcopy and sensible defaults – reducing back-and-forth and setting renters up correctly from day one.
  
• Overview dashboard: A renter-centred snapshot for balances, upcoming payments, recent activity, documents and quick actions, so essentials are visible in seconds.
  
• Wallet experience: Simplified top-ups and payouts, clearer transaction states and timelines, stronger empty/error states, and copy that demystifies “what happens next.”
  
• Design system uplift: Audited existing UI, introduced tokens for colour/type/spacing aligned to the new brand, added accessible form/table patterns and built the foundations for the broader platform refresh.
  
• Lifecycle comms: Modular EDM templates and a plain-language Renter Guide that mirror the product UI, keeping guidance consistent across email and app.

Refract refined Managed’s platform experience from the inside out – simplifying navigation, tightening flows and aligning product storytelling with user intent. The interface now feels faster, smarter and more transparent at every stage.

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The refreshed product experience reinforces Managed’s promise of frictionless property management – built for clarity, trust and momentum.