Video testimonial from Eric Fan, Founder and CEO, Lumos.
Eric FanFounder and CEO, LumosRefract
Refract Group2026
Reviews
What clients say about working with us.
In their own words, on film and in writing, and independently on Clutch.
Trusted by teams from pre-seed to the S&P 100
In their words
What clients said once the work was out in the world.
Eric FanFounder and CEO, Lumos“No really, I never thought we could ever have such an awesome website. I would see other brands and go, how did they do that. Now I know how: work with an awesome agency like Refract.”
JevonFounder and CEO, Keeyu
Video testimonial from Helen Murdoch, Founder, DoughPro.
Helen MurdochFounder, DoughPro“Refract has killed it again. We call your team FEDEX because you always deliver!!”
RohithCOO, Managed
Video testimonial from Natasha Ritz, VP of Customer, Chirp.
Natasha RitzVP of Customer, Chirp“Super proud of the vision, energy & distinctive taste that went into bringing our refreshed brand to life.”
SejalGTM Lead, Trusst AI“Love your work Team Refract. From the very first connection, you guys have been sparky and contemporary in your approach. I feel we're nicely walking that tightrope of pragmatism and creative cut through. Most of all...it's fun! THANK YOU for the journey travelled so far!”
AndyVP Marketing, Morse Micro“We love our new look and website. Thanks so much, your team smashed it.”
PollyMarketing Specialist, Kaizn
Video testimonial from Majella Campbell, Former CEO, Fishburners.
Majella CampbellFormer CEO, FishburnersWhat they said on film
The words from the four films above, written down.
Eric FanFounder and CEO, LumosRead the Lumos case study“Hey guys, my name is Eric. I’m the founder and CEO of Lumos.
Refract has been instrumental to help our early success and growth, not just from a UI/UX perspective, but they have provided so much guidance in how we should be focusing on delivering great products and experience for our end users. Sitting in the room with our customers and providing expert opinions around what they should focus on to deliver the benefits and value from their end-to-end user experience has reshaped the way how we think about product and strategy.
So really recommend checking out their work and how they can support your business going forward.”
Helen MurdochFounder, DoughProRead the DoughPro case study“Hi, everyone. I’ve been working with the Refract agency for the last year. It’s wonderful to be working with Angus and the team as they work through what we need to do for Gen Z for financial wellness.
I’m excited for our future. It’s been a pleasure to work with them. They are joyful, capable and incredibly great humans. I can’t wait to see what’s next.
Thanks very much, guys. Love working with you.”
Natasha RitzVP of Customer, Chirp“Hi, I’m Tash. I’m the VP of Customer at Chirp. We are building an AI agent for sales teams.
The Refract team recently helped us rebuild our website on Webflow, actually. Pretty much redesigned a lot of our brand system, made our brand look way cooler than it did, redesigned a really cute little character called Birdie, really helped us to elevate our brand and take it to market for demo day with Startmate.
So we had a really awesome experience. The team went above and beyond and built something that we feel really proud of.”
Majella CampbellFormer CEO, Fishburners“It’s been honestly so great being able to work with Refract because they really understand how startups work. Not only have they been helping us, but they’ve been also working really closely with our community, and I’ve just been seeing so many incredible things coming off. It’s just been really great all round.”
Independent reviews on Clutch
Clutch speaks to the client and publishes what they say. Ours are there to read in full.
Before you ask a client
Who we work with, and what it’s like once the work starts.
Teams from pre-seed to the S&P 100. What they share is a product that is hard to explain in one line, or hard to use, and a launch, a raise or a rebrand that depends on getting it right.
Teams after the cheapest pair of hands for one small task. We do our best work when the brand, the product and the growth all matter, and someone in the room can make a decision.
The designers and developers doing the work. No account manager playing telephone in between.
We can stay on and keep improving it, or hand it over with what your team needs to run it. Your call either way.
Working on something like this?
Tell us where it’s stuck. We’ll tell you what we’d do first, and whether we’re the right team.
Most teams start with a call, then a sprint or an audit.
The people you’d work with, from the first call to launch